We understand that sometimes physical illness or mental distress can impact your ability to attend your scheduled appointment. As such, our cancellation policy reflects our hope to accomodate your needs as best we can within reasonable limits.

We require a minimum of 24 hours notice of all cancellations or reschedules, or the full fee is payable. We appreciate longer notice if you are able to provide it.

In the first instance, we encourage you to keep your scheduled appointment via Telehealth. Your therapist can conduct your session via Zoom - high-quality, confidential video-conferencing. A computer, laptop or mobile device with good internet connection is required. We recommend conducting this session in a quiet place where you will not be interrupted. We cannot conduct telehealth sessions while you are in a public place for privacy reasons. Note that your appointment time remains the same, and will finish at the scheduled time.

Alternatively, in the case of physical illness or mental distress, we will waive the fee if you reschedule and attend your appointment within 1 working day. This reschedule applies once, i.e., you cannot reschedule the cancelled appointment a second time.

Lastly, in the case of physical illness, we will waive the cancellation fee if you are able to provide a medical certificate from a GP or hospital for the date of your appointment. This also applies for primary caregivers of a child under the age of 16 who is ill.

Sydney Addictions Recovery operates on Gadigal & Wangal country. We acknowledge the Gadigal & Wangal people as the traditional custodians of the Leichhardt region and that sovereignty never ceded. We pay our respects to elders past, present and emerging. 

We proudly work with clients who identify as Aboriginal and Torres Straight Islander, LGBTQIA+, and those who work in the sex industry.

We are an ACON

'Welcome Here' Safe Place

Sydney Addictions Recovery

443 Parramatta Rd, Leichhardt NSW 2040

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Sydney Addictions Recovery provides counselling, referrals and support to individuals, couples and families impacted by addictions and mental health issues, including drugs, alcohol, gambling, disordered eating and associated difficulties.

© Sydney Addictions Recovery, 2021